Before you authorize work

Consumer checklist

Ask for these items in writing. A blank answer is unknown. It is not a reason to assume the work is included.

• Exact furnace and air-conditioner model numbers, plus the full equipment specification.
• AFUE, staging, capacity, blower, venting category, and compatibility with the house.
• Itemized equipment price and the promotional allowance, including where the credit may be applied.
• Labor scope and the labor price as its own figure.
• Materials, accessories, venting, condensate, gas piping, electrical, duct transitions, controls, permits, disposal, and other required work.
• A repair estimate and the diagnostic findings if replacement is recommended.
• A replacement estimate and the reason for that recommendation, in writing.
• Total installed price, payment schedule, and financing terms. A monthly payment is not the installed price.
• A comparable quote with equivalent equipment and scope, including an AC-only or keep-the-furnace price where that is appropriate.
• Written exclusions, warranty, change-order rules, and the quote expiration.

Checking a box stores nothing. It is a reading aid on your device. This list is not a contract review and not a safety inspection.